This Privacy Policy is published by pgkuda ("We", "Platform") to explain how we handle the personal data of members and users who access the website pgkuda.ws and all related services. We are committed to full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and industry best practices in data management and protection.
This Privacy Policy applies to all personal data we collect through account registration, platform usage, financial transactions, interactions with our support team, and any other means by which you provide information to pgkuda. By continuing to use the pgkuda platform after reading this policy, you are deemed to have understood and agreed to how we process your personal data.
Pgkuda collects various types of personal data necessary to deliver quality Sports Betting and casino services to our members in Malaysia. The following are the categories of data we collect:
| Data Category | Example Information | Collection Method |
|---|---|---|
| Identification Data | Full name, MyKad/passport number, date of birth, gender | Registration form, KYC verification |
| Contact Data | Email address, phone number, residential address | Account registration, profile updates |
| Financial Data | Payment methods, deposit and withdrawal transaction history in MYR | Financial transactions on the platform |
| Betting Data | Betting history, games played, odds received | Automated platform activity |
| Technical Data | IP address, browser type, device, operating system | Server logs, technical cookies |
| Communication Data | Live chat records, support emails, submitted complaints | Interactions with customer support |
Pgkuda uses collected personal data solely for legitimate and necessary purposes in the operation of the platform. We do not process your data for any purpose unrelated to the services you use.
Primary Purposes of Data Use
- Account management: Creates, verifies, and manages your pgkuda member account, including the required identity verification (KYC) process.
- Service provision: Grants you access to all pgkuda services, including Sports Betting for the Malaysia Super League, EPL, badminton, e-sports, and live casino.
- Financial processing: Processing deposits via Touch 'n Go eWallet, DuitNow, GrabPay, ShopeePay, Boost, FPX, and withdrawals to Malaysian bank accounts in MYR.
- Security and fraud prevention: Identifies and prevents fraudulent activity, money laundering, and other security threats.
- Customer support: Assisting you with technical issues, account enquiries, or any service-related needs.
- Legal compliance: Fulfils compliance and reporting obligations required under applicable Malaysian law.
- Platform improvement: Analysing aggregated usage patterns (without identifying individuals) to improve the user experience.
- Marketing communications: Sending relevant pgkuda promotional information and bonus offers — only if you have given your consent to receive them, and you may unsubscribe at any time.
Pgkuda does not sell, rent, or trade members' personal data to any third party for their marketing or commercial purposes. However, in the course of operating the platform, there are limited situations where we may need to share certain data:
Third Parties That May Receive Your Data
- Licensed payment gateway providers: Financial data required to process your deposits and withdrawals via Touch 'n Go eWallet, DuitNow, GrabPay, ShopeePay, Boost, and FPX.
- Game software provider: Minimum technical data required by providers such as Evolution Gaming, Pragmatic Play, and Microgaming to operate casino games and slots.
- Identity verification service providers: Data required to verify your identity during the KYC process, such as your MyKad number.
- Legal authorities: pgkuda will share data when required by a court order or a lawful authority under Malaysian law.
Pgkuda continuously invests in cybersecurity infrastructure to ensure our members' personal data is protected at every stage — from collection through to storage and processing.
Security Technologies We Use
- 256-bit SSL/TLS Encryption: All communications between your browser and pgkuda servers are encrypted using the same protocol adopted by Malaysia's leading banking institutions.
- PCI-DSS Compliance: Credit/debit card processing complies with Payment Card Industry security standards. pgkuda does not store full card numbers in its systems.
- Two-Factor Authentication (2FA): Available to all members as an additional security layer to protect access to your pgkuda account.
- 24/7 Monitoring: pgkuda's IT security team monitors our infrastructure around the clock to detect and respond to any threats or suspicious activity.
- Regular security audits: pgkuda's systems undergo regular penetration testing and independent security audits.
- Secure data centres: Data is stored in enterprise-grade data centres with strict physical access controls, backup systems, and disaster recovery measures.
While we take all reasonable steps to protect your data, no system is 100% foolproof. In the event of a security incident affecting your personal data, pgkuda will notify you within a reasonable timeframe as required by applicable law.
Pgkuda uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored on your device by your web browser when you visit a website.
Types of Cookies We Use
| Cookie Type | Purpose | Retention Period |
|---|---|---|
| Essential Cookies | Ensures core platform functions run smoothly — login sessions, security, and stability | Session only |
| Preference Cookies | Saves your language preference, odds format, and display settings | 1 year |
| Analytics Cookies | Analysing how members use the platform in aggregate (without personal identifiers) | 90 days |
| Security Cookies | Detecting and preventing fraudulent activity and unauthorised logins | 30 days |
You can manage or block cookies through your browser settings. However, blocking essential cookies may affect the functionality of the pgkuda platform, and you may be unable to log in or use certain features.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and pgkuda's internal commitments, you have the following rights regarding your personal data:
Request a copy of the personal data we hold about you at any time.
Request corrections to any inaccurate or incomplete data in your profile.
Request the deletion of your personal data in circumstances permitted by law.
Object to the processing of your data for specific purposes such as direct marketing.
Receive a copy of your data in a machine-readable format for portability.
Request pgkuda to restrict the processing of your data under certain circumstances.
To submit any request relating to your privacy rights, contact the pgkuda privacy team by email support@pgkuda.ws or via our platform's live chat. pgkuda will respond within 14 business days from the date your request is received.
Pgkuda takes financial data protection extremely seriously given the sensitivity of this information. All financial transactions on pgkuda are processed in Malaysian Ringgit (MYR) through licensed and secure channels.
Payment Information Protection
- Pgkuda does not store full credit/debit card numbers, CVC codes, or any other sensitive card information in its systems.
- All card processing is handled entirely by licensed payment gateways that comply with PCI-DSS Level 1 standards.
- For e-wallet methods (Touch 'n Go eWallet, GrabPay, ShopeePay, Boost, DuitNow), pgkuda only receives transaction confirmation — not your actual e-wallet account details.
- For FPX (Maybank2u, CIMB Clicks, Public Bank, and others), your banking login is completed entirely on your bank's own website — pgkuda never sees or stores your internet banking credentials.
The pgkuda platform is intended for individuals aged 18 years and above only. pgkuda does not knowingly collect any personal data from individuals under the age of 18.
Pgkuda encourages parents and guardians to monitor their children's online activity and use appropriate parental control software to prevent minors from accessing gambling websites.
Pgkuda reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or improvements in how we protect your data.
When significant changes are made to this Privacy Policy, pgkuda will notify you through one or more of the following methods: a prominent notice on the pgkuda.ws homepage, a notification within your account upon your next login, or via email to the address registered to your account. The "Updated" date at the top of this document will always reflect the date the latest amendment takes effect.
If you have any questions, concerns, or requests relating to this Privacy Policy or how pgkuda handles your personal data, our team is ready to assist you through various communication channels, available 24 hours a day, 7 days a week.
How to Contact Us
- Privacy Email: support@pgkuda.ws (responded to within 14 business days)
- Live Chat: Click the chat icon at the bottom-right corner of the pgkuda platform (response within 3 minutes)
- WhatsApp Business: Contact us via the official pgkuda number listed on the support page
When contacting us regarding a privacy request, please include your full name, pgkuda account username, and a clear description of your request to help us verify your identity and respond promptly.